shipping policy

Shipping Policy

Last Updated: July 13, 2026

Thank you for shopping with CrosCrow.

CrosCrow is a curated marketplace featuring India's leading homegrown fashion brands. As a marketplace, products are shipped directly by our partner brands from their respective warehouses.

Order Processing

Orders are generally processed within 1–3 business days after successful payment or order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During new product drops, festive seasons, sale events, or other high-volume periods, processing may take slightly longer.

Turnaround Time (TAT)

The standard Order Turnaround Time (TAT) refers to the time taken from order confirmation until dispatch by the respective brand.

Standard TAT: 1–3 business days
Extended TAT (during sales, launches, or exceptional circumstances): Up to 5 business days

Once the order is dispatched, delivery timelines depend on your shipping location and courier partner.

₹99 Order Confirmation

To reduce fake, accidental, and rejected Cash on Delivery (COD) orders, CrosCrow requires a ₹99 advance payment on eligible COD orders before dispatch.

The ₹99 amount is adjusted against your final order value.
Orders are dispatched only after successful confirmation.
Orders that remain unconfirmed within the specified confirmation period may be cancelled automatically.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location and the products ordered.

Applicable shipping charges will be displayed before payment.
Promotional free shipping offers, where applicable, will be shown during checkout.

Estimated Delivery Timeline

After dispatch, estimated delivery timelines are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–15 business days

Overall estimated delivery (including processing/TAT):

Metro Cities: 3–8 business days
Other Cities & Towns: 4–10 business days
Remote Locations: 6–18 business days

These timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other factors beyond our control.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation via Email, SMS, or WhatsApp containing your tracking details.

You can also track your order through your CrosCrow account or via the courier tracking link provided.

Multiple Shipments

Since CrosCrow is a multi-brand marketplace, products from different brands may be shipped separately.

You may receive:

Multiple tracking IDs
Separate deliveries
Different delivery dates

No additional shipping charges will apply unless clearly mentioned during checkout.

Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

Incorrect shipping address
Customer unavailable
Refusal to accept delivery
Failure to complete COD confirmation

the shipment may be returned to the originating warehouse and handled according to our Return & Refund Policy.

Shipping Restrictions

Currently, CrosCrow delivers across most serviceable PIN codes within India.

We do not currently offer international shipping.

If your PIN code is not serviceable, you will be notified during checkout.

Delays

Although we strive to dispatch and deliver every order within the stated timelines, delays may occur due to:

High order volumes
Festive seasons or product launches
Weather conditions
Natural disasters
Transportation disruptions
Government restrictions
Courier network delays
Force majeure events beyond our reasonable control

We appreciate your patience in such situations.

Lost or Damaged Shipments

If your package is received damaged or appears to be lost during transit, please contact our support team within 48 hours of the expected delivery date.

We will coordinate with the shipping partner and the respective brand to investigate the issue and provide an appropriate resolution.

Address Changes

Once an order has been confirmed, address modifications may not always be possible.

If you need to update your shipping address, please contact our support team immediately after placing your order. We will make every reasonable effort to assist before the order is dispatched.