Refund policy

Return, Exchange & Refund Policy

Last Updated: July 13, 2026

Buy Homegrown. Buy Tension-Free.

At CrosCrow, our mission is simple — to bring India's most creative and promising homegrown fashion brands together on one trusted platform.

We understand that shopping directly through social media can sometimes lead to delays, uncertainty, or communication gaps. CrosCrow was created to provide a safe, transparent, and seamless shopping experience while supporting the growth of homegrown brands.

Our Customer-First Promise

Every brand listed on CrosCrow is carefully curated and verified before being onboarded.

Your order, product quality, and shopping experience matter to us. If you face any issue related to your order, our support team will work directly with the respective brand to help resolve it as quickly as possible.

We act as the bridge between you and the brand, ensuring a smooth and reliable customer experience.

Why Shop Through CrosCrow?

✔ Verified homegrown brands only

✔ Safe & secure checkout

✔ Dedicated customer support

✔ Assistance with returns & exchanges

✔ Reliable order tracking support

✔ Trusted marketplace for India's emerging fashion labels

Brand-Based Return & Exchange Policy

CrosCrow operates as a marketplace where products are sold and fulfilled by independent partner brands.

As a result, Return, Exchange, and Refund eligibility may vary from brand to brand.

Each product follows the policy set by its respective brand.

This ensures:

  • Fair treatment for customers and brands

  • Transparency in processing

  • Accurate return and exchange handling

  • Clear eligibility requirements

Where Can You Check the Policy?

The applicable policy for each product can be viewed directly on the product page under:

  • Description

  • Shipping

  • Return & Exchange

Customers are advised to review the product-specific policy before placing an order.

Return & Exchange Request TAT

If your order is eligible for a return or exchange, the request must generally be raised within the timeframe specified by the respective brand.

Unless otherwise stated on the product page:

  • Return/Exchange requests should be initiated within 48 hours of delivery

  • Supporting images or videos may be required for verification

  • Requests submitted beyond the eligible window may not be accepted

Return & Exchange Processing TAT

Once a return or exchange request is approved:

  • Approval may take 1–3 business days

  • Reverse pickup (if applicable) may take 2–7 business days

  • Quality inspection may take 1–3 business days after the item is received by the brand

Exchange TAT

After successful inspection and approval:

  • Exchange orders are typically dispatched within 1–5 business days

  • Delivery timelines will depend on the customer's location and courier service

The overall exchange process may take approximately 7–15 business days from approval.

Refund Policy

Refund eligibility depends on the policy applicable to the specific product and brand.

Where refunds are approved, they will be processed through the original payment method used during checkout.

Refund TAT

After the returned product passes inspection:

  • Refunds are initiated within 3–7 business days

  • Banks, payment gateways, UPI providers, or card issuers may take an additional 2–10 business days to reflect the amount

The total refund timeline may therefore range from 5–15 business days after approval.

Non-Returnable / Non-Exchangeable Items

Unless otherwise specified by the brand, the following may not be eligible for return or exchange:

  • Products purchased during clearance or final sale

  • Limited-edition drops marked as non-returnable

  • Products damaged due to misuse

  • Items returned without original tags, packaging, or accessories

  • Products showing signs of wear, washing, or alteration

Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • A wrong item

  • A missing item

Please contact CrosCrow support within 48 hours of delivery with clear images and videos of the issue.

Our team will coordinate with the brand and provide a suitable resolution in accordance with the applicable policy.

Order Cancellation

Orders may be cancelled before dispatch by contacting our support team.

Once an order has been dispatched, cancellation may not be possible and the order will be subject to the applicable Return & Exchange Policy.

CrosCrow reserves the right to cancel orders in cases involving:

  • Pricing errors

  • Inventory issues

  • Suspected fraudulent activity

  • Serviceability restrictions

In such cases, any prepaid amount will be refunded to the original payment method.

CrosCrow Support Advantage

Even though Return, Exchange, and Refund policies are determined by individual brands, CrosCrow provides dedicated customer support throughout the process.

We Can Help With:

  • Return & Exchange requests

  • Refund status updates

  • Size and fit concerns

  • Order tracking

  • Delivery issues

  • Product-related concerns

  • Communication with brands

Our goal is to ensure every issue is handled fairly, transparently, and as quickly as possible.

Contact Support

Call / WhatsApp: +91 6375668971

Email: croscrowteam@gmail.com

Our support team will be happy to assist you.