ETERNAL TEE

SUTRAK Return, Exchange & Refund Policy

At SUTRAK, we are committed to providing a seamless and reliable shopping experience. Every order is carefully checked before dispatch, and our support team is available to assist you if you experience any issue with your order.

1. Return Policy

Returns are accepted only in cases where you have received a wrong, damaged, or defective product.

If you receive a product with any of these issues, please contact us within 48 hours of delivery.

For verification, please provide:

• A clear unboxing video showing the package and product.
• Clear photographs of the product and the issue.
• Photographs of the original tags and packaging.
• Your order number and relevant order details.

Once the issue has been verified and approved by our team, the product may be eligible for a return, replacement, exchange, or refund, as applicable.

Products that have been used, worn, washed, altered, or damaged after delivery may not be eligible for return.

2. Exchange Policy

SUTRAK offers exchanges on eligible products within 7 days of delivery.

To qualify for an exchange:

• The product must be unused, unworn and unwashed.
• The product must be in its original condition.
• All original tags and packaging must be intact.
• The requested size or product must be available.

Once the returned product is received and inspected, the exchange will be processed if all eligibility requirements are met.

3. Refund Policy

Refunds are applicable for approved returns involving wrong, damaged, or defective products, subject to verification.

Once your refund has been approved, it will be processed within 3–4 working days.

The time taken for the refund to reflect in your bank account may vary depending on your bank or payment provider.

4. Important Information

• Return requests: Within 48 hours of delivery for wrong, damaged, or defective products.
• Exchange requests: Within 7 days of delivery.
• An unboxing video and clear photographs may be required for verification.
• Original tags and packaging must be retained until the return or exchange process is completed.
• All return, exchange, and refund requests are subject to verification and approval.

Our Commitment

Your trust matters to us. If your order does not arrive as expected, our team will work with you to provide an appropriate resolution in accordance with this policy.

For assistance, please contact our customer support team with your order number and relevant details.

By placing an order, you acknowledge and agree to this policy.