Refund policy

At Zero degree lifestyle, we are committed to providing you with a seamless shopping experience that reflects our dedication to quality, convenience, and service excellence. Our hours of operation are Monday to Friday 10 AM - 5 PM.

Cancellation and Refund Policy

• Your are free to experience our product and still opt for a return or exchange within 10 days of recieving the product.

How to Request an Exchange

To request an exchange, please email our Customer Service Team at croscrowteam@gmail.com within 10 days of receiving your item. Include:

• Your Order ID
• Reason for exchange

We will respond within 12 hours. Note that a fee applies for pickup, drop-off, and reshipping, depending on your location. Once approved, the exchange process may take up to 1 weeks (excluding weekends).

Quality Check

All exchanged items undergo a thorough quality check. We reserve the right to reject an exchange if the item is used or damaged. Please note that slight color, brightness, or texture variations may occur between screen images and the actual product. We encourage reviewing the product description before purchase.

Shipping Back the Product

Once the exchange is confirmed, please ship the item back to Zero Degree and provide the tracking ID by email within the same email thread.

Processing Time

After receiving the returned item, we will complete the exchange within 5-7 business days.

For Defective Items

If you receive a defective item, email order details and photos to croscroweam@gmail.com We will either provide an exchange of the piece or a full refund.

Exchange Policy Limitations

• Exchanges are allowed for the same product only once and are subject to availability.

SALE ITEMS ARE NOT ELIGIBLE FOR EXCHANGE OR RETURN

We strive to make your experience at Zero degree smooth and enjoyable. For questions, please reach out to our Customer Support Team.

Thank you for choosing Zero Degree