The below policy applies to purchases made through the official website.

• All returns are processed as store credit only. No refunds will be issued.
• Returns/exchanges must be made within 14 days from the delivery date.
• A return/exchange can be initiated only after a return shipping fee of ₹250 is paid. For exchanges, an additional ₹250 is applicable for reshipping the replacement item, making it ₹500 in total.
• Returns require only ₹250 since it involves a one-way shipment back to us. All shipping charges are mandatory and non-refundable.
• Store credits are valid up to 6 months from the date of issue and cannot be extended.
• All items must be in their original condition: unworn, unused, and unwashed (with the original return tags attached).
• Non-Returnable Items: Certain items, such as items with makeup stains, or those carrying any scent (perfume, etc.) will not be accepted. Customised orders, sale items, and store credits cannot be returned.
• All orders placed during sale are final. Items purchased as part of a final sale, archive sale, end-of-season sale, or any other markdown on the website are not eligible for return or exchange.
• Only authorised returns will be processed. Any unauthorised returns will be refused, and the customer must arrange for collection of their items.

If you receive a faulty, damaged, or incorrect item, inform us within 24 hours at croscrowteam@gmail.com

EXCHANGE OR RETURN PROCESS

• Approval of return requests will be at the sole discretion of the company.
• Provide the reason for your return/exchange when submitting your request.
• Once your request is approved, we will arrange a courier pickup at your provided address within 2-3 working days. Please notify us of any changes in your pickup address while placing the request.
• After the return is received at our warehouse, it will undergo quality inspection and upon approval, our team will process the store credit within 2-3 business days.
• You can place a new order using store credits.

ADDITIONAL NOTES

• Orders placed using store credits cannot be returned or exchanged.
• In case the garment is shipped back by you, Plutarchy will not be liable for any loss incurred during the return of the shipment.