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MSFT Refund, Return & Exchange Policy

Last updated: December 09, 2025

At MSFT, each piece is created with high attention to quality and detail. While we do not offer returns, we do provide an exchange option under specific conditions outlined below. By placing an order, you agree to this policy.

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1. No Returns

We do not accept returns under any circumstances.

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2. Exchanges

We offer size exchanges only, subject to the following conditions:

• Customer must notify us within 48 hours of delivery

• Product must be unused, unworn, unwashed, and with all original tags and packaging

• Exchange shipping charges are paid by the customer

• Exchange is approved only after inspection

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3. Unboxing Video Requirement (Mandatory for Any Claim)

To raise any complaint, request, or claim, you MUST provide:

A clear unboxing video showing:

1. The sealed package

2. The shipping label with address visible

3. The parcel being opened in one continuous shot

4. The product clearly shown inside the packaging

Important notes:

• The video must be taken before opening and removing tags

• Screenshots or broken clips are not accepted

• If you fail to provide the proper unboxing video →

No exchange, refund, or claim will be accepted.

No exceptions.

This rule protects both customer and brand from fraudulent or false claims.

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4. When Exchange Is Not Possible

If the requested size/product is out of stock, we provide Store Credit equal to the product price.

• Store Credit never expires

• Can be used for any future purchase

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5. Refunds

Refunds are offered only when the issue is from our side, such as:

• You received a wrong product

• You received a manufacturing defect

• We are unable to complete your order

Refunds are not provided for:

• Size problems

• Preference change (fit/style/color)

• No unboxing video provided

• Late exchange requests

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6. Shipping Costs

• In all exchange requests (size issues), customer pays shipping

• If the issue is proven from MSFT’s side (wrong/defect + valid unboxing video), MSFT covers shipping

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7. Eligibility Verification

To prevent misuse:

• All returned items undergo inspection

• Store credit or exchange will be processed only after approval

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8. Contact for Exchange Requests

To raise a request, email us at:

📧 croscrowteam@gmail.com

Include:

• Order number

• Product name

• Reason for exchange

• Size needed

• Unboxing video link

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9. Final Sale Items

Products marked FINAL SALE are not eligible for exchange, refund, or store credit.