Refund policy

1. Returns/Cancellations: We do not accept returns and cancellations. All sales are final.
2. Change of mind: We do not accept returns or issue refunds for items solely due to a change of mind.
3. Refunds: We do not offer cash refunds. In special cases where a refund is approved, it will be issued only in the form of store credit, which can be used on any future purchase.

We do not accept returns or cancellations. All sales are final. We only offer exchanges for items that are damaged or defective to ensure the satisfaction and trust of our customers in the quality of our products.

Split COD Orders

For split COD orders (where a partial payment is made online and the remaining is collected at delivery), the pre-payment amount is strictly non-refundable in all cases, including cancellations, refusals, or returns. Only the COD balance will be waived or refunded as per our standard return/exchange policy.

Exchanges

• We now allow a one-time exchange per product category to help you find the perfect fit.
• Exchange requests must be made within 7 days of delivery.
• A ₹250 return shipping and handling charge applies.
• Exchanges are not available on sale orders.
• To initiate an exchange, please email us at outervoid.brand@gmail.com within 7 days of your delivery.Include your Order Number and the size you want to exchange to.Please note there is a ₹250 exchange logistics fee that covers pickup and re shipping.PS: Sales are not applicable on sale items and during sale periods like Diwali and Black Friday. 

Cancellations

Orders can be canceled within 12 hours of placement. We strive to accommodate cancellation requests efficiently; orders not yet processed will be canceled and fully refunded. However, if an order has been shipped, we are unable to accept cancellation requests, emphasizing the importance of timely communication from our customers.

All orders are shipped at 4 PM every day. Please send any cancellation requests by 3 PM so we can process them in time. Orders cannot be cancelled once the AWB has been generated.

Please note: Cancellations are not possible on sale orders specifically during campaigns such as Diwali and Black Friday, XMas etc.

Tampered Packages

If your package appears tampered with or the seal is broken, please do not accept the delivery and contact us immediately at outervoid.brand@gmail.com Once a tampered package is accepted, OUTERVOID cannot be held responsible for any missing items or damage.

Claims for Damaged, Defective, or Incorrect Items

Customers must report any damaged, defective, or incorrect items within 7 days of delivery. Requests raised after 7 days from the delivery date will not be eligible for return, exchange, replacement, or refund. Unfortunately, we will not be able to assist with such claims beyond this period.

Failed Deliveries / Return to Sender

In case your order could not be delivered and is returned to our warehouse (due to an incomplete address, missed delivery attempts, or refusal to accept), we will issue a store credit equal to your order value minus ₹100 as return shipping charges.
You can use the store credit to place a fresh order.
Please ensure your shipping address and contact details are accurate when placing an order.

Please note: We do not include hang tags with our products as part of our commitment to reducing waste and practicing sustainable production. All returns and exchanges will still be processed as per our policy without the need for tags.