Nana Hana aims to provide a smooth shopping experience. Please review our policy regarding cancellations, refunds, and exchanges. No Return, Refund, or Cancellation Policy: We do not offer returns, refunds, or cancellations once an order has been placed.Exchange Policy: Exchanges are only accepted for the following: Size Issues: If you need a different size. Damaged or Defective Items: If the product is damaged or defective upon arrival, notify us within 7 days. Incorrect Order Delivered: If you received the wrong item, notify us within 7 days. Exchange Fee: A nominal exchange fee of ₹99 will be charged for all exchanges, which will be included in the replacement order invoice. This fee helps cover the cost of processing and handling the exchange. All exchanges are subject to stock availability. Second Exchange Policy: We do not have a second exchange policy. However, if you still wish to initiate a second exchange, an additional fee of ₹250 will be charged. Exchange Request Limitation: An exchange request can only be raised once per order. Please check the products carefully upon receiving them before initiating an exchange, as we do not provide multiple exchanges for the same order. Exchange Request Procedure: To initiate an exchange, email us at croscrowteam@gmail.com with your order number and issue details. The request must be submitted within 7 days of receiving the parcel. Conditions for Exchange: Items must be in their original condition, unused, and with all original tags and packaging intact. Customers are responsible for shipping costs for exchanges unless the exchange is due to damage or an error on our part.