At Nineteen o Four, we create small-batch, limited-run styles—each piece is carefully made and quality-checked. As a result, we do not offer refunds or returns unless the item is damaged or defective. However, we do offer exchanges for size-related issues. Please read the policy carefully before placing your order.

Returns & Refunds

We do not offer refunds or general returns as part of our brand policy. Returns are only accepted if:

●       The product received is damaged in transit, or

●       There is a verified manufacturing defect.

To raise such a request, email us at croscrowteam@gmail.com or DM us on Instagram within 48 hours of delivery.
 Please include:

●       Your Order ID

●       Clear photos of the issue

●       A brief description of the defect

Once verified, we will arrange a replacement or issue store credit. Refunds are processed only in rare cases where a replacement is not possible.

Size Exchange Policy

We understand that sizing can sometimes be tricky. We offer size exchanges only (no refunds or style swaps) under the following conditions:

●       The exchange request is raised within 7 days of delivery

●       The product is unused, unwashed, and in its original packaging with tags intact

●       The requested size is available in stock

If the requested size is unavailable, we will issue store credit valid for 6 months.

What’s Not Eligible

●       Worn, washed, or altered products

●       Products without original packaging or tags

●       Items returned without prior communication

●       Bodysuits, accessories, or items marked as final sale

We reserve the right to reject any item that does not meet our return/exchange criteria.

Shipping for Exchanges

●       If the exchange is due to a fault on our end (e.g., incorrect size sent or damaged product), we will cover the reverse shipping costs.

●       For voluntary size exchanges, customers may be required to bear the shipping costs for returning the product.