Exchange, Return, Refund & PCOD Policy

At CLTR Studios, we strive to ensure a smooth and transparent shopping experience. Please read the following policies carefully before placing an order.

RETURN POLICY

Final Sales

All sales are final, except in the case of faulty products or print errors.

Faulty Products

If you receive a defective item, please contact us within 2 days of delivery with clear photos/videos of the defect along with your order details.

Print Errors

Print-related issues must be reported within 2 days, supported with images and order details.

Clearance Items

All items marked as clearance sale are final sale and are not eligible for return or exchange.

EXCHANGE POLICY

• Exchanges are valid for 3 days from the date of delivery.
• Items must be unworn, unused, unwashed, with all tags intact and in original packaging.
  
• For exchanges, the customer is required to ship the item back to us, and a re-shipping fee will be applicable for sending the new item. 
• Exchanges are not available for size XXL.
• Clearance sale items are not eligible for exchange.
• To request an exchange, email us at croscrowteam@gmail.comOur team will respond within 24 hours.

REFUND POLICY

• All refunds are issued as store credit only.
  

PCOD (PARTIAL CASH ON DELIVERY) POLICY

• The upfront Partial COD amount is non-refundable, unless the customer requests cancellation within 6 hours of placing the order.
• If a Partial COD order is returned after courier attempts fail, the upfront amount will be used to cover shipping and return costs.

ORDER UNDELIVERED POLICY

If your order shows an undelivered status, please contact us within the first two failed delivery attempts. (Couriers make a total of three attempts per order.)

If the order is returned after all delivery attempts:

• Prepaid Orders: Refund will be issued as store credit, after deducting two-way shipping expenses.
• Partial COD Orders: No refund will be issued. The upfront amount will be used to cover two-way shipping expenses.

IMPORTANT NOTES

• We are not responsible for lost or misdirected packages due to incorrect or incomplete addresses provided by the customer.
• If a package is returned for any reason (including delivery refusal), customers must pay for pickup + re-shipping charges.
• Size exchanges or returns not resulting from our error are the customer’s responsibility.
• Store credit is non-refundable and can be used on future orders.