Refund, Returns & Exchange Policy
At Teeside, we stand behind the quality of our products and are committed to your satisfaction. We now offer both returns and exchanges for size or defective pieces within 5 days of your original purchase. Please review the details of our policy below:

1. Eligibility for Returns & Exchanges:
•    Items are eligible for return or exchange if they are in their original condition, with all tags and labels attached, and have not been washed, worn, altered, or damaged.
•    All purchases made during promotional sales are final and will not be eligible for exchange or return.

2. Return & Exchange Process:
•    To initiate a return or exchange, email us at croscrowteam@gmail.com
•    Customers are responsible for shipping the item(s) back to us. Ensure the products are securely packed to avoid any damage during transit.
•    For partial order cancellations or Return-to-Origin (RTO), the partial order fee will not be refunded.

3. Approval Process:
•    Our team will review and approve the request if it is raised within the above-mentioned time period.

4. Availability of Size (For Exchanges):
•    Exchanges are subject to size availability. If the size you need is out of stock, we will issue store credit for future purchases.

5. Quality Check:
•    Upon receiving the returned item at our warehouse, it will undergo a quality check to determine eligibility for return or exchange. You will be notified via email of the approval or rejection.

6. Time Frame for Returns & Exchanges:
•    Once we receive the returned item and it passes inspection, we will process the return or exchange within 3-5 business days.
•    The exchanged item or refund (if applicable) will be processed and shipped back via our standard shipping method.

7. Exchange & Return Limitations:
•    We allow only one exchange request per product. Once an exchange has been processed, further return or exchange requests for that item will not be accepted.

8. Shipping Responsibility:
•    Customers are responsible for shipping the item(s) back to us.

9. Cancellation:
•    Orders can be cancelled before the product is dispatched.
•    If the product has already been dispatched, the order cannot be cancelled. In this case, the customer must accept the delivery and then raise a return request.

We hope this policy ensures a seamless and confident shopping experience at Teeside. If you have any questions or concerns, please feel free to reach out to our customer service team for assistance.